Q: How do I buy an item?

A: Please choose any item from the catalogue you would like to buy and simply press the "buy now from CCNow" button at the description page to continue to checkout and complete your purchase.

Q: Can I buy an item without registration on site? Do I need to register and why?

A: Yes, you can buy any item you like without registration.
Registration is free and easy and will take only a couple of minutes. Registered users can leave feedbacks and participate in different events we are planning to held, receive bonuses and discounts.

Q: How can I pay? Can I be sure in security of my payment?

A: We offer you safe and totally secure payment processing. We accept all major credit card payments and PayPal through CCNow payment system. This is a very trustworthy and secure American payment system. For more information about them please visit their page at www.ccnow.com. Easy and functional, full payment and personal data protection guarantee, your money and your personality are protected by your Credit Card Company, PayPal and CCNow. You don´t need to create a CCNow account, being a PayPal user or credit card holder is enough to complete the purchase.
We don ´t use private terminals and do not accept payments directly to protect both you and us from swindlers and leak of any private information.

Q: I want to purchase CD/DVD but I can´t seem to find it in your catalogue, is it possible to place an order?

A: Yes, you can place the desired item on demand by clicking the "Demand!" button at your account page (for registered users only). And as soon as we receive this item, if it exists, we will inform you right away.

Q: What guarantees do I have if I´m not satisfied with the quality of the merchandise or it was damaged or lost during transportation?

A: Even if something unpredictable happens to your purchase we can always come to a mutually beneficial decision. There are few ways how we can solve this unpleasant situation, depending on the reason that caused it. Full or partial refund, replacement with the same or any other item you choose.

Q: How much costs shipping to (your country)? How long does it take? Where do you ship from?

A: We are located in Russia. We ship worldwide and the shipping cost is the same for all countries: 7.00 USD per 1st item + 2.00 USD per each additional if you buy more than one. The merchandise is shipped in hard cardboard boxes to prevent any damage during transportation.
The orders are shipped within 3-4 business days after the payment is received. Usually shipping takes 10-14 days on average, but the total time of shipping also depends on customs office, PO and delivery services work.
Please be aware that there are uncontrolled delays with delivery during the period of Christmas and New Year holidays. If you´re planning to purchase presents for your friends and family from out store please place your orders in good time.
If you´re planning volume purchasing please contact our support for shipping and discount information.

Q: Q: I want to leave you a feedback, how can I do this?

A: You can leave you feedback by clicking the "Feedback us" button at your account page (for registered users only).

Q: I see a pink star on some of your photos. What is it?

A: This pink star is some kind of the copyright of our photographer. The photos are made with love and care to give the special view of the merchandise for you, to let you know what exactly you will receive when you purchase something from our store.
This star is randomly placed on photos to prevent stealing and inappropriate use of the artwork.

Q: I´m having problem when paying the CCNow invoice as I´ve never had an experience of using it. Please advice.

A: Please take a look at the detailed instruction, in order if you have any questions on how to use it.
1. In the open window of CCNow payment form please choose the preffered currency in the upper left corner of the page and the country (Shipping to...), then press the continue button.
2. You will be automatically redirected to CCNow secure server. If the page does not update, please click button below.
3. Please fill in the blank fields with the shipping/billing address to let us know where we need to ship your purchase.
4. Please choose the payment method: credit card/PayPal at the bottom of checkout page.
5. Click the continue button.
6. Depending on the payment method you´ve chosen please complete your purchase by confirming the payment with your credit card or PayPal.

If you still continue having problems or there are technical issues please feel free to contact our support at muzsupport@gmail.com. All the e-mails will be gladly answered within 2-3 business days.